ABOUT US
We are a forward-thinking provider of claims management and fulfilment services with a mission to enable the insurance industry to be able to offer the end user better.
TITLE HERE
Leading paragraph summarising how long the business has existed, the expertise of the people behind it etc.
Supporting paragraph with additional info. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque congue convallis nunc, a aliquam libero euismod nec. In commodo lectus vel dui tempus venenatis. Donec aliquam vel justo sit amet iaculis. Integer at rhoncus est. Donec tincidunt turpis quis arcu vehicula ullamcorper. Maecenas aliquet pharetra accumsan. Aenean sed urna aliquet.
our vision
To help insurers deliver a positive claims experience every time
OUR MISSION
To deliver a new claims handling model that is free of the legacy of "it's just how things have always been done".
As industry insiders we have proven expertise to offer a truly innovative, tech enabled end-to-end claims handling service that is more customisable, quicker to set up and more cost effective than any other partner in the market.
what we do
We believe that a better claims experience drives true loyalty between insurers and their customers. In building this we help our clients build customer trust and improve customer retention. Our sustainable, simple, and transparent fixed fee model then also save costs.
how it works
We’ve created a new claims model, breaking free of the legacy of how claims used to be done. Building on the most up-to-date technology, harnessing a history of industry experience and now a tried and tested approach, we have a system that enable Insurers to
be both price competitive and deliver a great customer experience.
the leadership team
Darren Cooper
CEO
Darren is an entrepreneur who has established and grown a number of businesses over the last 15 years. Darren founded LAS in 2006, led a private equity-backed management buy-out as CEO in 2010 and after establishing LAS as the market leader in its field, successfully sold the business in 2014.
Neil Munn
Finance director
Neil is an experienced commercial finance director and is well used to working in high-growth, entrepreneurial businesses. Neil joined Darren’s MBO team in 2010 as LAS’ Chief Financial Officer and was instrumental in helping Darren grow LAS and prepare the business for its eventual sale.
Doug McKinnon
Chairman
Doug runs a successful telecoms company and also specialises in early stage funding of new businesses. He uses his extensive experience in the insurance industry to help the business establish and grow. Doug was a non-executive Director at LAS.
Ritchie Marshall
Managing director
Ritchie started his career at Commercial Union and has over 25 years’ experience working in the insurance claims management sector. Formerly Client Operations Director at LAS, Ritchie has experience in claims, loss adjusting and client management. Ritchie is responsible for performance and directing our strategy towards the profitable growth and operation of the business.
Shellie woodward
Head of audit & compliance
After graduating with a degree in business Shellie started her career at Sergon BRM and has over 15 years’ experience working in the insurance claims sector. Shellie has experience in claims, client management, business analysis and compliance. Shellie is responsible for compliance, audit and consulting activities to improve business operations and enhance the customer experience.
wendy harfield
Head of customer operations
Wendy started her career at Lloyds Banking Group and has over 25 years experience working in the banking and insurance claims management sector. Wendy has experience in claims as an insurer, supplier and in client management. Wendy is responsible for customer service delivery and day to day operations in our Halesowen office.
